As with anything in a business, every responsibility and task is subject to the human element. Today’s transportation, logistics and supply chain departments are as overloaded as ever. You could be dealing with a lack of available staff time; highly variable skillsets and computer comfort levels and worst of all, a worry that this is the kind of thing that could easily end up falling off the radar – when it shouldn’t! You may not be accustomed to worrying about monitoring carriers every day – but we actually are. We live and breathe this stuff! Our standard package offers adequate training and setup assistance for users that are active, involved and adequately staffed. But if you choose a concierge service plan, the relationship’s center of gravity changes a bit: Warning e-mails are accompanied by warning phone calls. Templated e-mail requests to your carriers for information become phone calls to your contact at the carrier to walk them through the process of fully participating. We regularly review your active carriers to look at them like they were our own.
As you will understand, we do not make recommendations or provide any legal advice – instead the concierge level of service puts an account manager on the task of ensuring that you are using our system the way it was intended – with some checks and balances to confirm that you’re not missing critical updates.